Johnson & Johnson

Johnson & Johnson

Johnson & Johnson

Johnson & Johnson

Supply chain maps

Transforming supply chain visibility for global medicine production.

Lab

Lab

Lab

Trials

Trials

Trials

Production

Production

Production

Global delivery

Global

delivery

Global delivery

Global delivery

Local delivery

Local

delivery

Local delivery

Local delivery

Sales

Sales

Sales

Mapping medicine’s journey, past, present, and future, from lab to market

Mapping medicine’s journey, past, present, and future, from lab to market

Mapping medicine’s journey, past, present, and future, from lab to market

My Role

I led the end-to-end redesign of the Value Chain Maps platform, originally developed by business analysts and engineers. My focus was to:

  • Integrate real user needs into the product

  • Improve platform usability

  • Rebuild the UI with a new design system aligned to the updated J&J brand

  • Enhance accessibility and user effectiveness

I collaborated closely with Product Managers, Business Analysts, Capability Managers, and Software Engineers.

My Role

I led the end-to-end redesign of the Value Chain Maps platform, originally developed by business analysts and engineers. My focus was to:

  • Integrate real user needs into the product

  • Improve platform usability

  • Rebuild the UI with a new design system aligned to the updated J&J brand

  • Enhance accessibility and user effectiveness

I collaborated closely with Product Managers, Business Analysts, Capability Managers, and Software Engineers.

My Role

I led the end-to-end redesign of the Value Chain Maps platform, originally developed by business analysts and engineers. My focus was to:

  • Integrate real user needs into the product

  • Improve platform usability

  • Rebuild the UI with a new design system aligned to the updated J&J brand

  • Enhance accessibility and user effectiveness

I collaborated closely with Product Managers, Business Analysts, Capability Managers, and Software Engineers.

0

Factories

0

Distribution Centers

Distribution

Centers

0

Countries

0

Products

The challenge

Aligned with business analysts to understand the value chain process in detail and how the application fit into it, identifying key end users and their roles.

Generate user personas and industry context information mixed between interviews surveys and AI, to assess how well the app met their needs, or where it fell short.

Based on the survey insights, I designed and conducted moderated usability tests with 10 participants to explore more in detail how they actually used the platform.

Then created a design roadmap and a SOW (Scope of work) for the redesign of the UI.

Design Thinking sprints

Research sprint

Week 1

Empathize

Stakeholder aligment

PMs BAs CMs

Suvey end users

Usability testing

User personas

Core user journey as is

Analytics review

Week 2

Define

Afinity mapping

Prioritization workshop

Problem statement

SOW Creation

Sprints per feature after SOW

Week 1

Ideate

Brainstorming

User journey

Low fidelity wireframes

Usability testing internal

Prototype

Mockups with design system

Week 2

Prototype

Mockups with design system

Test

Usability testing end users

AB / Testing

Handoff to development

Responsive screens

Technical documentation

The core user

Name

Jill Tanner

Location

New Jersey, USA

Position

Value Chain Manager

Age

42

Goals

  • Design and optimize an end-to-end pharma supply chain.

  • Ensure product availability across all geographies.

  • Use supply chain mapping to identify dependencies, risks, and inefficiencies.

  • Facilitate cross-functional alignment.

Pain Points

  • Lack of visibility into multi-tier supplier networks.

  • Inconsistent data sources and fragmented systems make it hard to get a unified view.

  • Managing unexpected disruptions (e.g., regulatory shutdowns, geopolitical issues, pandemics).

  • Difficulty in modeling and simulating changes in supply chain design.

  • Comply with strict validation processes before implementing supply chain changes.

  • Struggle to communicate complexity of the supply chain to non-experts and executives.

Needs

  • Visualize relationships between suppliers, manufacturing sites, and distribution centers.

  • Highlight critical nodes, bottlenecks, and risk-prone dependencies.

  • Overlay regulatory zones, shipping constraints, and lead times.

  • Ability to simulate alternative supply chain scenarios (e.g., dual sourcing).

  • Integration with ERP (SAP), MES, WMS, and regulatory databases.

  • Tools to benchmark and monitor supply chain KPIs.

  • Ability to collaborate across teams (e.g., digital twin capabilities, version control, annotation tools).

Technology Use

  • ERP Systems: SAP S/4HANA (core planning and execution)

  • Intergraph SmartPlant or LLamasoft (for network design and digital twin modeling)

  • Custom GIS-based mapping tools for visualizing transport lanes and regional risks

The
design

Select a map to explore o create a map

Map creation flow

Main view of the flow of a product trough the supply chain

Design maps with data coming from excel with spreadsheet UI

The
design

Select a map to explore o create a map

Map creation flow

Main view of the flow of a product trough the supply chain

Design maps with data coming from excel with spreadsheet UI

The
design

Select a map to explore o create a map

Map creation flow

Main view of the flow of a product trough the supply chain

Design maps with data coming from excel with spreadsheet UI

Core Insight

“Users didn’t need more data, they needed the right information at the right time, presented in an intuitive way”

Outcome

The platform was designed, developed and launched on time with many key new features, increasing the relevance of the information this was measured trough new and returning visitors and engagement.

Changes in the design process of the dev team where introduced as improving team workflow for future feature releases.

Awards

This app was recognized with the award, process or technology innovation of the year 2025

This app was recognized with the award, process or technology innovation of the year 2025

Select a map to explore o create a map

Select a map to explore o create a map

Map creation flow

Map creation flow

Main view of the flow of a product trough the supply chain

Main view of the flow of a product trough the supply chain

Design maps with data coming from excel with spreadsheet UI

Design maps with data coming from excel with spreadsheet UI

Select a map to explore o create a map

Select a map to explore o create a map

Map creation flow

Map creation flow

Main view of the flow of a product trough the supply chain

Main view of the flow of a product trough the supply chain

Design maps with data coming from excel with spreadsheet UI

Design maps with data coming from excel with spreadsheet UI