_{The Context}

Gen AI chatbots have revolutionized the way we interact with technology.

These virtual assistants powered with generative AI simulate human conversation, providing personalized answers and resolving issues across various domains, the com[any wanted to leverage their proprietary AI models, trained on extensive global internal data, to empower their workforce with real-time, actionable insights.

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_{The project}

Create a user-friendly, robust chatbot that could seamlessly interact with various Large Language Models (LLMs) and agents, enabling people to make data-driven decisions based on AI, Virtual Assistant Chatbot is an advanced solution designed to enhance the overall interactions.

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_{My role}

My role was to design intuitive and easy to use user interface that facilitate interaction with AI models, I focused on creating user-centric experiences that enhanced accessibility, efficiency, and engagement, ensuring that complex AI functionalities are presented in a clear and user-friendly manner.

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_{The process}

I gathered requirements from various stakeholders, synthesized them into a unified vision, and created the gen AI user journey and mockups to explore initial concepts, I refined the UI Through iterative design, until the team reached consensus on the direction to follow.

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The Virtual Assistant Chatbot was designed with a user-first approach, tackling key challenges to deliver an intuitive experience. It was integrated into a scalable design system, allowing teams to easily adopt and connect their models. Key features include:

• Integrated into a Design System architecture.
• Dynamic and Rich Responses with Markdown
• Multi-Modal Input for Accessibility
• Scalable Multi-Agent System
• Adaptive UI and Future-Proof Design

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_{Lessons Learned}

_‍Designing a new feature for emerging technology comes with unique challenges, especially when there are no existing references. This required us to embrace a highly iterative and exploratory approach, relying on user research, prototyping, and cross-functional collaboration to innovate from the ground up. By thinking beyond conventional design patterns, we were able to craft a solution tailored to the specific needs of this cutting-edge technology.

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